Customer Service Representative

1 month ago


Perth Airport, Australia dnata Full time

Are you passionate about delivering exceptional customer service? We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Perth International Airport.

As a Customer Service Representative, you will be the first point of contact for passengers at the carousel, checking the loading details of passengers, and monitoring carousels for issues. You will also be responsible for liaising with the below-wing team for missing baggage, recording rush bags received, and reporting issues to the Baggage Services Supervisors.

Key responsibilities include:

  • Providing superior customer service and resolving passenger issues
  • Working collaboratively with the below-wing team to locate and return missing baggage
  • Recording and reporting issues to ensure efficient and safe baggage handling
  • Creating and tracing files for missed or damaged bags
  • Delivering baggage to passengers in a timely and professional manner

Essential criteria include:

  • Superior customer service and interpersonal skills
  • Proven ability to work under pressure while maintaining accuracy and attention to detail
  • Ability to adhere to safety and security processes applicable to the aviation industry
  • Punctuality and reliability in attendance at work
  • Positive attitude

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance, pre-employment medical/Drug & Alcohol test, and full vaccination.



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