Team Leader

7 months ago


Brisbane Airport, Australia Star Aviation Services Full time

**Introduction**:
Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

**Description**:
This role leads a team of Cabin Cleaning staff and assists the relevant Head of Ground Handling in the delivery of cabin cleaning services to Airline customers.

Service Delivery
- Deliver Cabin Cleaning services on behalf of Star Aviation’s customers, ensuring compliance and safety regulations are always met to the highest standards.
- Ensure that KPIs are met, timesheets are accurate and complete final check and sign-off ahead of client invoicing.
- Undertakes briefing sessions pre
- and post-shifts, recording relevant information.
- Maintain Cabin Cleaning service performance standards.
- Represent both the Airline and Star to the highest-level ensuring customer satisfaction.
- Prepares and completes each shift operational, safety, GSE and other summary reports as directly relating to services undertaken during that shift.
- Liaises with Airline representatives for specific requirements that may arise from time to time.
- Arranges the delivery of lost property items to Airline representatives.

Management of GSE
- Ensure the safe and secure operation of all equipment and associated costs for repair and maintenance.
- Report equipment malfunction to the Head of Ground Handling.
- Test all relevant equipment for serviceability before commencement of every shift and record results as per standard operating procedures.

Workforce Planning
- Plan and manage resources to ensure operational efficiency.
- Allocate and rotate staff on aircraft for cleaning and manage replacement or redeployment of team members.
- Ensure team members are skilled and trained in the various disciplines.
- Time sheet approval.
- Manage breaks and other absences from the shift in accordance with policy.

People Management
- Demonstrate appropriate leadership by leading by example.
- Work as part of the team to ensure compliance with the contractual obligations.
- Ensure yourself and team members act in accordance Star Aviation guidelines, policies and Code of Conduct.
- Lead and drive a safety culture in the team, ensuring compliance with both the Airline, Airport and/or Star Aviation requirements.
- Manage the performance of team members in line with Company policies and procedures.
- Deliver training to the relevant standards ensuring staff are competent in their roles.

**Skills and Experiences**:
Essential
- Prior experience leading and managing a team.
- A valid provisional or full driver license.
- A valid Aviation Security Identification Card (ASIC).

Desirable
- A valid Authority to Drive Airside Card (ADA).
- Senior First Aid Training.

**Skills**:

- Competent in the operational requirements of Ground Handling
- Understanding of the Aviation Industry.
- Excellent organisational and time management skills.
- Strong ability to multi-task, prioritise and meet deadlines.
- Customer focus to deliver exceptional service.
- Ability to adapt to changing priorities and situations.
- Able to work well in a fast-paced team environment.
- Health and Safety Training.
- Manual Handling procedures.
- Fire Warden Training.
- Ability to resolve conflicts.
- Capable of Incident Report writing, in plain and clear English.
- Intermediate skills for Microsoft Office Suite.

On offer is structured ongoing career training and development, employee rewards programs, and the opportunity to become part of a close-knit family culture in a dynamic Australian business. You'll also receive access to discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more



  • Melbourne Airport, Australia Team Global Express Full time

    About the Role Team Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...

  • Retail Team Leaders

    2 weeks ago


    Brisbane Airport, Australia LS Travel Retail Full time

    **Leader in travel retail**: - **Opportunity for career and personal growth**: - **Staff discount across our Pacific store network** Your role as Team Leader will be to support the Store Manager with the daily operations of the store and lead your team by example to deliver an exceptional sales experience to our customers. **About you**: - Previous...

  • Café Team Leaders

    1 week ago


    Brisbane Airport, Australia LS Travel Retail Full time

    **Help us welcome the world to our brand-new Café/Bookstore at Brisbane Airport!** Opening this year, **_Bound_** is a sophisticated and modern café with an integrated bookstore offering a fantastic range of books and gifts. We will be serving premium coffee and bakery products, a selection of made to order platters and pizzas, wines by the glass, premium...

  • Team Leader

    3 weeks ago


    Melbourne Airport, Australia Roll'd Full time

    **Roll'd is a fresh, fast and healthy Vietnamese food business that is thriving in the Australian and international food scene.** We take pride in making fresh, fast and healthy Vietnamese food and have fun doing it! At Roll'd we are all about making memories. Our team consists of enthusiastic, hard-working and passionate people that respect one another....


  • Brisbane Airport, Australia Brisbane Airport Hotels Group Full time

    The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...

  • Team Leader

    7 months ago


    Perth Airport, Australia Murdock Education Recruitment Full time

    **Team Leader WANTED!** - Our client is a well known and highly regarded service who provide the opportunities and framework for children to develop and grow. They are very proud of their company values and ethos as well as their proven ability to make a genuine difference in the community they serve. They strive to ensure that the service is full of love...

  • Cafe Team Leader

    3 weeks ago


    Brisbane Airport, Australia LS Travel Retail Full time

    **Leader in travel retail**: - **Opportunity for career and personal growth**: - **Staff discounts across our Pacific store network**: - **Consideration for ongoing employment opportunities** To be part of this dynamic team of professionals you will need retail sales or hospitality experience, preferably with barista experience, and exposure to working...

  • Retail Team Leaders

    2 weeks ago


    Brisbane Airport, Australia LS Travel Retail Full time

    Our goal is to provide fast and friendly service by delivering high-quality products and a memorable experience to our customers before they jet off to their business or holiday destination. Your role as Team Leader will be to support the Store Manager with the daily operations of the store and lead your team by example to deliver an exceptional sales...


  • Brisbane Airport, Australia LS Travel Retail Full time

    **Leader in travel retail**: - **Opportunity for career and personal growth**: - **Staff discounts across our Pacific store network**: - **Consideration for ongoing employment opportunities** To be part of this dynamic team of professionals you will need retail sales or hospitality experience, preferably with barista experience, and exposure to working...


  • Melbourne Airport, Australia TLH Recruitment Full time

    Global Airport Duty Free Retailer - $55k - $60k plus super - Working in a Bonded Warehouse **Our Client** Is an Airport Duty-Free Retailer that has stores in a number of countries all over the world. Due to the borders reopening their store located at **Melbourne** **Airport** is getting busier, creating a position **within the warehouse **for a **Team...


  • Brisbane Airport, Australia Powerlink Full time

    **At Powerlink, every possibility starts with you**: We believe life’s about possibilities. And so is the future. That’s why we need you. We’re working at the heart of Queensland’s energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in...

  • Team Leaders

    1 week ago


    Melbourne Airport, Australia LS Travel Retail Full time

    Are you passionate about working with local Victorian brands? This is the role for you! _ We are thrilled to be opening a brand-new **Icons Victoria **at **Melbourne Airport** and are seeking new faces to join our team! This exciting store will offer a fantastic range of local products for purchase from brands including _JimmyRum_, _Four Pillars Gin_,...

  • Team Leader

    2 days ago


    Brisbane, Australia Queensland Government Full time

    Our small team is seeking a new Team Leader to fill a vacancy due to the incumbent being permanently appointed in another position. Day to day activities of the CITEC Service Centre Team Leader include: - Leading the small team as a central point of contact for internal and external clients requiring assistance with ICT products and services; - Providing...

  • Team Leader

    2 weeks ago


    Brisbane, Australia Found People Full time

    Lead & be part of a growing Company expanding to keep up with Customers' Demand - Excellent Salary up to $120K based on experience + Super - Permanent Full-Time role, Located in Brisbane **Team Leader (Steel Production Facility)** **What’s on Offer**: Based on your skillset, experience and qualifications, this role comes with an **attractive salary up to...

  • Team Leader

    4 months ago


    Brisbane, Australia Comuna Group Full time

    **_Comuna Cantina Group_** is recruiting energetic leaders to join a fast-paced and dynamic team at our flagship venue in the city, within a **_growing company_**. If you are passionate about people and customer service and want to be part of a **_people-orientated team,_** then this is the job for you! The good stuff/ What we can offer you: - A...

  • Team Leader

    2 weeks ago


    Brisbane, Australia Programmed Full time

    Programmed Skilled Workforce are currently seeking a Team Leader for a client based in Narangba, who provides high performance animal nutrition solutions. Programmed Skilled Workforce are currently seeking a Team Leader for a client based in Narangba, who provides high performance animal nutrition solutions. The Team Leader will assume responsibility for...

  • Team Leader

    2 weeks ago


    Brisbane, Australia TROOCOO Pty Ltd Full time

    Inclusive and collaborative team culture - Growth Organisation - CBD Location Troocoo are proud to be partnering with a leading Financial Services organisation that are values driven and highly competitive within their market. This organisation prides themselves on ensuring best practice at all times and remaining customer focused in all that they do. Due...

  • Catering Team Leader

    7 months ago


    Brisbane Airport, Australia Compass Group Australia Full time

    Flexible roster across a 7 day operation - Christmas break guaranteed - Uniform provided - Above Award Rate - Step up your career, with a pathway to Supervisory and Management roles in the business - Chartwells are specialists in providing catering and hospitality services in education. Our goal is to provide engaging and nutritious dining solutions tailored...

  • Team Leader

    4 months ago


    Brisbane, Australia Help at Hand Support Services Full time

    **Company Overview**: Help at Hand Support Services (HAHS) is a dedicated disability support provider committed to empowering individuals to lead fulfilling lives. As specialists in the National Disability Insurance Scheme (NDIS), we prioritize personalized care and holistic wellness for our participants. Join our team and become part of a community driven...

  • Team Leader

    1 month ago


    Brisbane, Australia Queensland Government Full time

    About Us Children's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales. We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and...