Customer Service Representative

2 months ago


Perth Airport, Australia dnata Full time

At dnata, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Mishandled Baggage. This role is responsible for providing exceptional customer service to passengers who have experienced issues with their baggage.

The ideal candidate will have superior customer service skills, be able to work under pressure, and maintain accuracy and attention to detail. They will also be able to adhere to safety and security processes applicable to the aviation industry.

The successful candidate will be responsible for:

  • Being the first point of contact for passengers at the carousel
  • Checking the loading details of passengers
  • Monitoring carousels for issues such as belt stoppages, passenger's issues
  • Liaising with the below wing team for missing baggage
  • Recording rush bags received
  • Reporting issues to the Baggage Services Supervisors
  • Creating and tracing files for missed or damaged bags
  • Forwarding/delivering of baggage to passengers

We offer a positive and dynamic work environment, with opportunities for career progression and professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • Perth Airport, Australia Smarte Carte Australia Pty Ltd Full time

    We are Australia's leading supplier and manager of Airport Baggage Storage Services and Electronic Locker solutions. An opportunity has become available at our Perth Airport Location to employ a **Customer Service Representative**. The purpose of a **Customer Service Representative** is to assist customers with our **baggage wrapping, luggage storage** and...


  • Perth Airport, Australia dnata Full time

    We are seeking a highly motivated Customer Service Representative to join our team at dnata Perth Airport. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Providing timely and effective responses to customer...


  • Perth Airport, Australia dnata Full time

    Role SummaryWe are seeking a motivated and customer-focused individual to join our team as an Airport Customer Service Representative at Perth International Airport.


  • Perth Airport, Australia dnata Full time

    At dnata Airport Services, we are looking for a dedicated and customer-focused Airport Customer Service Representative to join our team at Perth International Airport.Job OverviewThis is a unique opportunity to work in a dynamic environment, providing exceptional service to passengers from around the world. As an Airport Customer Service Representative, you...


  • Perth Airport, Australia dnata Full time

    Are you passionate about delivering exceptional customer service? We are seeking a motivated and skilled individual to join our team as an Airport Customer Service Representative in Perth, Australia.We offer a competitive salary of $65,000 - $75,000 per year, depending on experience, plus opportunities for career growth and professional development.As an...


  • Perth Airport, Australia dnata Full time

    Perth Airport, WA is the perfect location to kickstart your career in customer service and airport operations.We are seeking a highly motivated and experienced Customer Service Representative to join our team at dnata, one of the world's leading ground handlers. As a key member of our team, you will be responsible for delivering exceptional customer service...


  • Perth Airport, Australia dnata Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Aircraft Operations.


  • Perth Airport, Australia dnata Full time

    Located at Perth International Airport, we are seeking a highly motivated and customer-focused individual to join our team as an Airport Customer Service Representative.This role offers a unique opportunity to work in a fast-paced environment, providing exceptional customer service to import and export customers. Key responsibilities will include:Providing...


  • Perth Airport, Australia dnata Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Perth International Airport. In this role, you will be responsible for providing exceptional customer service to passengers with mishandled baggage.You will be the first point of contact for passengers at the carousel, checking the loading details of passengers, monitoring...


  • Brisbane Airport, Australia Smarte Carte Australia Pty Ltd Full time

    We are Australia’s leading supplier and manager of Airport luggage storage solutions, specifically, Baggage Storage by Smarte Carte, a retail store which allows travellers to store luggage while they await their flight or cruise. We are soon opening our latest Baggage Storage store at Brisbane Airport's Skygate Centre. We are looking for Customer Service...


  • Perth Airport, Australia dnata Full time

    About Usdnata is a leading global air services provider, renowned for its commitment to quality and customer satisfaction. With a presence in 85 countries across six continents, our team of over 35,000 dedicated professionals deliver exceptional ground handling services to passengers, airlines, and airports.Perth Airport is one of Western Australia's busiest...


  • Perth, Australia Opteon Full time

    About us: Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting...


  • Brisbane Airport, Australia The Pool Tile Company Full time

    **ABOUT US** The Pool Tile Company is Australia’s leading supplier of pool and outdoor tiles, proudly 100% Australian owned. As a specialist supplier to Australia’s best pool builders, landscapers, and architects we pride ourselves on providing quality products and amazing service. From humble beginnings, we’ve grown to offer the broadest selection of...


  • Melbourne Airport, Australia Melbourne Airport Full time

    About the RoleWe are seeking dedicated and safety-focused individuals to join our team as Airport Customer Service Representatives at Melbourne Airport.Job SummaryThis is a permanent part-time role with full training provided. As an Airport Customer Service Representative, you will play a vital role in ensuring a positive experience for all passengers...


  • Perth Airport, Australia dnata Full time

    dnata, a leading global air services provider, is seeking a highly motivated and skilled Customer Service Representative to join its team at Perth International Airport.The ideal candidate will have excellent communication and customer service skills, with the ability to work in a fast-paced environment and meet deadlines. Job Responsibilities:Answering and...


  • Perth, Western Australia Aviva Full time

    We are seeking a talented Customer Service Representative to join our Insurance Customer Service Team at Aviva. This is an exciting opportunity for individuals who thrive in fast-paced environments and possess excellent customer service skills.As a Customer Service Representative, you will be responsible for providing telephone support to our customers,...


  • Perth, Western Australia Cotton Traders Full time

    We are seeking enthusiastic Customer Service Representatives to join our team in Perth. Our store will be located on the High Street, in the city centre.Cotton Traders is a clothing retailer established in 1987 by England rugby captains and legends Fran Cotton and Steve Smith. We have an ambitious 5-year plan to grow the business across all touch points.The...


  • Perth, Australia Kinatico Full time

    **Join Us in Powering Better, Safer Workplaces!** **Multiple Casual - Customer Service Representative - KINATICO** Are you ready to be Kin-a-t-i-can? Join a global leader in Reg-Tech as a Customer Service Representative. If you're passionate about customer service and have an eye for detail, we want to hear from you! **DELIVERING THE GOOD, STRIVING FOR...


  • Perth, Western Australia Velocity Truck Centres Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Velocity Truck Centres.Your primary focus will be to deliver an exceptional customer experience by providing timely and effective support for our clients.


  • Brisbane Airport, Australia Secure Parking Full time

    Secure Parking, the largest commercial car park operator in Australia and New Zealand, is seeking a highly skilled Airport Customer Service Representative to join its team at Brisbane Airport. As a representative of the company, you will be responsible for providing exceptional customer service, direction, and information to passengers and commercial...