Customer Relationship Manager

3 days ago

Newcastle, New South Wales, Australia beBeeBusinessDevelopment Full time $90,000 - $120,000

About the Role

We are seeking an organized, efficient and dedicated Customer Care Executive to join our team on a permanent full-time basis. This role will involve day-to-day phone based management of business customers.

Key Responsibilities:

  • Conduct outbound calls to existing customers and provide exceptional customer service.
  • Sell consultatively and make recommendations to prospects and customers on various solutions offered by the company.
  • Actively identify new business lead opportunities and communicate these via standard operating procedures to the relevant field sales person.
  • Develop a database of qualified leads through referrals, telephone conversations and networking.
  • Effectively manage and resolve all customer enquiries in a timely manner.
  • Focusing on client retention and protecting existing portfolio by identifying opportunities to re-sign and upgrade existing contracts.
  • Create quality sales leads for the field based sales team.
  • Liaise with other departments to ensure customer enquiries are resolved in a timely manner.
  • 1st contact resolution.
  • Processing enquiries efficiently and pro-actively resolving client issues.
  • Make outgoing calls to our existing client database to promote our products and services.

Required Skills and Qualifications:

  • Prior experience in Sales, Account Management and Customer Service role.
  • Highly developed negotiation skills to ensure contractual obligations are met.
  • Previous working experience in a similar role will be highly regarded.
  • 2 years excellent customer service/telesales skills.
  • Demonstrated skills in B2B sales development.
  • Highly effective time management skills.
  • Intermediate computer and system skills.
  • Complaint handling experience.
  • Ability to work under pressure, multi-task and work autonomously.
  • Meeting Deadlines and KPIs' on a daily/monthly basis.
  • High attention to detail.
  • Outstanding verbal and written communication skills.
  • Love working in a team environment.

About Us

We are a growing and successful business that offers a wide range of learning and development programmes for colleagues to enhance their skills.

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