Customer Relationship Specialist

1 day ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $40,000 - $60,000
Customer Service Representative Job Description

We are seeking an experienced and customer-focused individual to join our team as a Customer Service Representative.

Key Responsibilities:
  • Handle and escalate customer enquiries and repair requests in a timely and professional manner.
  • Accurately record service jobs through data entry, ensuring all relevant information is captured and up-to-date.
  • Build strong client relationships through excellent communication and follow-up skills, providing a high level of customer satisfaction.
  • Troubleshoot and resolve issues efficiently, with a focus on delivering solutions that meet the customer's needs.
  • Plan maintenance schedules to ensure timely completion of tasks and minimize disruptions to customers.
Required Skills and Qualifications:
  • Strong computer literacy and data entry experience, with proficiency in software applications relevant to the role.
  • Outstanding Customer Service experience, particularly in environments where phone-based communication is required.
  • A friendly and outgoing personality, focused on delivering exceptional customer service and building strong relationships.
  • Scheduling experience and knowledge of local suburbs, enabling effective coordination and management of customer appointments.
  • Relevant Industry experience and understanding, allowing for seamless integration into the team and effective support of customers.
Benefits:

As a valued member of our team, you will enjoy a range of benefits, including opportunities for professional growth and development, a supportive work environment, and competitive remuneration packages.

Others:

To succeed in this role, you must be dedicated to delivering outstanding results, with a strong work ethic and ability to work effectively under pressure. If you possess these qualities and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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