Customer Relationship Manager

3 days ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $60,000 - $84,000

Job Opportunity:

We are seeking a dedicated professional to manage and nurture a portfolio of customers through various communication channels.

About the Role:

  • Provide exceptional customer service, delivering accurate and reliable information that exceeds expectations.
  • Collaborate with colleagues to drive continuous improvement and growth.
  • Capture customer interactions and streamline administrative tasks efficiently.

Key Responsibilities:

  • Manage inbound and outbound calls, digital platforms, and emails to ensure timely responses and resolutions.
  • Develop and maintain strong relationships with customers to promote loyalty and retention.
  • Analyze customer feedback to identify areas for process improvements.

Your Benefits:

  • A supportive work environment that values work-life balance.
  • Competitive remuneration and opportunities for career advancement.
  • Ongoing training and development programs to enhance skills and knowledge.
  • Recognition and reward program to acknowledge outstanding contributions.

Requirements:

  • No prior experience in financial services or insurance is required.
  • An energetic and positive attitude, with a passion for delivering excellent customer service.
  • Excellent communication, attention to detail, and problem-solving skills.

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