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Strategic Customer Liaison Specialist

1 month ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time
Company Overview

The Star Entertainment Group is a leading integrated resort company in Australia, committed to delivering exceptional experiences for our guests and creating opportunities for growth and development in the communities we serve.

We are dedicated to being a responsible corporate citizen, supporting local businesses, charities, and initiatives that promote social and economic well-being.

Salary

Our salary range for this position is approximately $95,000 - $115,000 per annum, depending on experience and qualifications.

Job Description

As our Strategic Customer Liaison Specialist, you will play a crucial role in fostering strong relationships with our customers, understanding their needs, and providing tailored solutions to enhance their experience with us.

You will be responsible for managing customer outreach and service requests, ensuring seamless communication and alignment with business priorities for risk and compliance related outreach.

Key responsibilities include:

  • Developing and maintaining comprehensive customer profiles, ensuring accuracy and timeliness of information
  • Collaborating with internal stakeholders to identify customer needs and develop targeted engagement strategies
  • Providing clear explanations of AML, KYC, SOW, and customer data outreach requests to customers
Required Skills and Qualifications

To succeed in this role, you will need:

  • Previous experience in Financial Crime and AML, with a strong understanding of regulatory requirements
  • Excellent customer relationship management skills, with a focus on building trust and rapport
  • Strong analytical and problem-solving skills, with the ability to interpret complex business requirements
Benefits

As a valued member of our team, you can expect:

  • A competitive salary package, including base salary and performance-based bonuses
  • Ongoing training and development opportunities, including courses via The Star Academy
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion
  • A range of lifestyle benefits, including complimentary meals, discounted parking, and access to exclusive discounts
Others

We value and respect the unique strengths and perspectives each employee brings to our organization. We are committed to creating an inclusive workplace where everyone feels valued, supported, and empowered to contribute their best work.