Customer Service Liaison Specialist
1 month ago
Hearing Australia is a leader in the hearing health sector, dedicated to empowering people through supportive and innovative services.
About the RoleThis Customer Service Liaison Specialist position offers an exciting opportunity to make a meaningful difference in the lives of clients across Australia.
Key Responsibilities- Greet clients and attend to all counter and telephone enquiries
- Cover reception duties, including general administration tasks, booking appointments, processing claims, data entry, and monthly reports
- Liaise extensively with clients from diverse backgrounds, including those with complex needs and multicultural or Aboriginal and Torres Strait Islander backgrounds
- Perform minor hearing aid repairs and troubleshooting
- Assist clinicians with clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids
We're looking for an exceptional individual with:
- Experience as a proactive problem solver, comfortable taking ownership of work
- Intermediate/advanced computer literacy and familiarity with iPad applications
- A strong desire to contribute to an organisation making a positive impact on communities nationwide
This role comes with an attractive hourly rate of $35-$40 per hour (estimated annual salary: $72,800 - $83,200), plus a generous 15.4% superannuation contribution. Enjoy flexible work arrangements and opportunities to support your personal and family needs. Our team culture prioritises diversity, equity, and inclusion, and we welcome applicants from diverse backgrounds. As an Equal Opportunity Employer, we're committed to creating a barrier-free recruitment process and work environment.
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