Customer Service Liaison

1 month ago

Sydney, New South Wales, Australia Hudson Australia Full time
Customer Service Liaison Role Overview

This Customer Service Liaison position is an exciting opportunity to join the Hudson Australia team in Sydney. As a key member of our client-facing team, you will be responsible for managing inbound calls and email queries, building strong relationships with customers, and processing orders in a dynamic environment.

Key Responsibilities:

  • Respond to customer inquiries via phone and email, providing timely and effective solutions to resolve their issues.
  • Maintain accurate records of customer interactions and order processing.
  • Collaborate with the team to achieve sales targets and improve customer satisfaction.
  • Utilize problem-solving skills to address complex customer complaints and concerns.

Requirements:

  • Minimum 1 year of experience in a call centre or handling inbound/outbound calls.
  • Proven ability to work under pressure in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.

Salary and Benefits

The estimated salary range for this role is AU$60,000 - AU$80,000 per annum, depending on experience and qualifications. Additional benefits include easy-to-use timesheets, prompt weekly pay, and Real-Time Remuneration options.

About Us

Hudson Australia is a leading recruitment agency that connects top talent with innovative companies across various industries. Our company culture values collaboration, innovation, and employee growth, making us an excellent choice for professionals looking to advance their careers.

Our Hiring Process

Our hiring process involves three simple steps: submit your application, complete a work preference survey, and attend an onboarding training session. This role is available across Sydney, with contract/temporary roles located in urban areas with convenient public transport options.

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