Current jobs related to Service Excellence Manager - Sydney, New South Wales - beBeeAccountability
-
Operational Excellence Director
2 weeks ago
Sydney, New South Wales, Australia beBeeGeneral Manager Full time $180,000 - $250,000A strategic leader is required to head the newly formed Operational Support Group. The ideal candidate will oversee the delivery of safe and reliable bus services, ensuring every journey meets customer-centric standards.This opportunity offers a chance to make a tangible impact on public transportation, driving innovation and excellence in service...
-
Service Excellence Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeExcellence Full time $90,000 - $120,000Service Excellence Manager RoleJob DescriptionThe Service Excellence Manager is responsible for delivering exceptional service to clients by ensuring compliance, audit scheduling, and effective service delivery.This role facilitates engagement with stakeholders throughout the contract process to ensure key objectives are met. It involves maintaining...
-
Service Excellence Manager
1 week ago
Sydney, New South Wales, Australia beBeeService Full time $150,000 - $200,000Service Excellence ManagerAbout the RoleManage and oversee critical data integration and file services, ensuring seamless operations.Develop and implement service strategies to meet business objectives, driving growth and improvement.Key Responsibilities:Service Quality Assurance: Continuously monitor, analyze, and improve service quality metrics, enhancing...
-
Service Excellence Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $120,000**Job Overview**As a senior customer support leader, you will be responsible for guiding a team of experts in providing exceptional service to our gas agent channel.**Key Responsibilities**• Identify complex issues affecting gas agents and collaborate with the team to develop strategies for resolution.• Work closely with team members to drive service...
-
Service Excellence Manager
1 week ago
Sydney, New South Wales, Australia beBeeService Full time $90,000 - $114,000Job Title: Service Excellence ManagerWe are seeking an experienced and highly skilled Service Excellence Manager to join our team. As a key member of our staff, you will play a pivotal role in ensuring exceptional guest satisfaction by providing special assistance and information about local area attractions to customers and patrons.Your responsibilities...
-
Service Excellence Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeAmbassador Full time $105,000 - $145,000Front Of House LeaderThe role of a Front Of House Leader is to oversee daily operations, ensure excellent customer service and lead a team to deliver results. This involves managing various areas and services such as mail room operations, utility bays, end of trip areas and more.
-
Service Excellence Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeExcellence Full time $80,000 - $110,000Job Title: Service Excellence Manager About the Role:The role of a Service Excellence Manager is to provide exceptional service, drive sales and create a memorable experience for patrons. You will be responsible for motivating your team to achieve their goals, while ensuring that every customer interaction is positive.You are passionate about delivering...
-
Service Excellence Manager
1 week ago
Sydney, New South Wales, Australia beBeeExcellence Full time $100,000 - $120,000Job OpportunityWe are seeking a Service Excellence Manager to lead our customer service team and deliver exceptional service experiences.About the RoleThis is a leadership position that requires strong communication, conflict resolution, and management skills. The successful candidate will have at least 5 years of experience in customer service and...
-
Service Excellence Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeReliability Full time $149,000 - $193,000Effective reliability management is critical for delivering exceptional customer experiences.About the Role:Foster a culture that encourages innovation, risk escalation, and collaboration.Lead performance-oriented teams to drive sustainable customer outcomes through incident, problem, and change management standards.Work closely with stakeholders to...
-
Service Excellence Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomerCentric Full time $79,900 - $90,900Job Title: Service Excellence ManagerA critical role within our retail operations, the Service Excellence Manager is responsible for ensuring a clean and safe shopping environment.This physically demanding position requires working in various store areas, including shop floors, refrigeration units, and car parks.Lead a team of 5-11 members to deliver...
Service Excellence Manager
2 weeks ago
The Client Delivery Manager position plays a pivotal role in ensuring seamless service delivery for designated accounts. This key role focuses on delivering exceptional customer-centric outcomes for both clients and staff.
This is an opportunity to leverage your expertise in account management, with a keen focus on attention to detail and collaborative teamwork.
Main Responsibilities- Lead teams across multiple sites, prioritizing customer satisfaction and aligning employees with organizational values and standards.
- Provide top-notch service and guidance, driving account profitability, client satisfaction, and employee engagement.
- Maintain a comprehensive understanding of existing and future client needs, encompassing market trends and industry developments.
- Minimize non-billable time through efficient operations and drive employee engagement through customer service excellence.
- Review and optimize operational systems, processes, and policies to support business objectives.
- Minimum 3-5 years' experience in the security industry, focusing on client services and account management.
- Fully qualified and licensed for security operations in New South Wales.
- Current National Police Check.
- Experience in managing multiple sites within a highly regulated environment.
- Exceptional verbal and written communication skills, prioritization, and organizational abilities.
- Demonstrated commitment to internal and external service standards, accuracy, and adaptability.
