Customer Service Excellence Coordinator

4 days ago

Sydney, New South Wales, Australia Garvan Research Foundation Full time
About Garvan Research Foundation

Garvan Institute of Medical Research is a leading Medical Research Institute (MRI) in Sydney, delivering scientific and clinical impact on a global basis. Our vision is to achieve global leadership in discoveries that impact human health.

We seek to see our world-class discovery research achieve life-changing impacts for patients with rare diseases and those affected by complex, common disease.

Job Description: Supporter Services Coordinator Operations

The Supporter Services Coordinator Operations is a vital role within the Garvan Research Foundation. You will drive best-in-practice customer service, building loyalty and lifetime value through interactions with existing and potential Garvan supporters.

This role will assist in managing the overall performance of the Supporter Services Office and delivering a wide range of services to existing and potential Garvan supporters, as well as internal clients.

  • Manage daily mail sorting, including return-to-sender letters, and donation batching.
  • Accurately enter donations into the Raiser's Edge database, downloading and importing files from fundraising platforms and coordinating coding information.
  • Process donations, including Institute gifts, and track processed donations for reporting purposes.
  • Reconcile daily banking and maintain donor details in the database.
  • Establish and deliver best practice standards through exemplary donor care in all channels of communication.
About You
  • Tertiary qualifications desirable.
  • Previous experience in a similar role within the not-for-profit sector or call centre setting.
  • Absolute commitment to excellent customer service.
  • Focus on accuracy and attention to detail.
  • Database and data entry experience, including running reports and queries.
  • Understanding of Australian Privacy Principles and legal requirements for personal information capture and storage.
Benefits

This role offers a generous salary packaging option to save income tax on wages, boosting your monthly take-home pay. You'll also have ample opportunities for on-going training and development, work in a stimulating and international research environment, and enjoy flexible work arrangements.

Other benefits include 18 weeks paid parental leave, additional leave types, discounted Health Insurance, lifestyle discounts with community partners, and opportunities for professional growth and learning.

Estimated Salary: $65,000 + 11.5% super + salary packaging ($73,550 per annum).

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