Service Coordinator

3 days ago

Sydney, New South Wales, Australia Siemens Energy Full time
About the Role

We are seeking an experienced Service Coordinator to join our team in Sydney, Australia. As a key member of our Gas Services Business Unit, you will play a crucial role in supporting our Controls & Digitalization Service Growth.

Key Responsibilities:
  • Support the Service Operations Manager to secure service orders and agreements.
  • Drive service improvements across operational portfolios.
  • Develop and maintain strong relationships with customers.
  • Prepare spare parts and service offerings for customers.
  • Handle spare parts order processing, packaging, and deliveries.
  • Update training materials, run customer training schedules, and coordinate training deliveries.
  • Provide data for reports on customer satisfaction, sales, marketing, engineering, quality control, support, and employee satisfaction.
  • Plan and administer preventative maintenance and proactive onsite visits.
  • Coordinate service contracts and small projects to achieve or improve gross margin.
  • Manage customer energy portals for assets, equipment, and service contract entitlements.
  • Handle customer complaints or concerns quickly and professionally.
Requirements:
  • At least 4 years' experience in operation management or I&C sales.
  • Able to work under pressure and handle stress.
  • Excellent verbal and written communication skills in English.
  • Strong leadership, communication, sales, and customer service skills.
  • Flexible and innovative approach, able to evaluate, adapt, and apply new technologies.
  • Project experience with plant realization engineering and services.
  • Able to travel to customer sites across Australia and New Zealand from time to time.
  • Strong competence in using IT tools such as Microsoft office suites, SAP, Salesforce, and other applications defined by the organization.
  • Engineering degree or equivalent experience/experience in the energy industry preferred.
  • Knowledge of Siemens Energy DCS T3000 is a plus.
  • Familiarity or experience with Siemens Control Systems, PLC's, or SCADA systems is preferred.
About Us:

Siemens Energy is a leading provider of energy solutions, and we are committed to delivering exceptional service to our customers. We offer a competitive salary package, including an estimated annual salary of $90,000 - $110,000 AUD, depending on experience and qualifications.

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