Luxury Boutique Manager Opportunity
1 day ago
About Us
As a member of the Swatch Group, we are proud to bring you the elegance and precision of Longines timepieces.
The Role
We are seeking an Assistant Boutique Manager to join our team in Perth. As a key member of our sales team, you will be responsible for achieving sales goals, providing exceptional customer service, and building strong relationships with our clients.
Key Responsibilities
- Sales & Service Management:
- Maintain the highest levels of customer service across the store at all times.
- Monitor targets for the sales team and ensure they are met.
- Support the Customer Service department in addressing staffing, escalation, and operational issues.
- People Management:
- Support the Boutique Manager in motivating staff to optimize performance.
- Develop staff skills with the Boutique Manager and SGA department heads.
- Operational Management:
- Support the Boutique Manager in operational tasks, including rostering, staff training, inventory planning, and boutique problem-solving.
- Prepare regular reports for internal stakeholders.
- Proactively educate yourself on product and brand knowledge via e-learning modules.
- Training:
- Implement the sales training program with the Boutique Manager.
- Manage the Longines e-Learning training and Swatch Group Australia online modules.
Requirements
- Tertiary qualifications in Business administration preferred.
- Demonstrated retail experience in the high-range product or luxury sector preferred.
- Proven staff management experience.
- Computer literacy skills: Word, Excel.
- Excellent time and organizational skills.
- Excellent oral and written communication skills.
- Strong analytical and problem-solving skills.
Estimated Salary Range: AU$60,000 - AU$80,000 per annum.
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