Assistant Boutique Manager

3 weeks ago

Perth, Western Australia Swatch Group Australia Full time

About Swatch Group Australia


As a leading manufacturer of horological products, Swatch Group Australia prides itself on its rich heritage and commitment to excellence. With a long-standing history, the company has established itself as a benchmark for luxury goods.



The Role


We are seeking a highly motivated and experienced Assistant Boutique Manager to join our team in Perth. In this role, you will be responsible for providing exceptional customer service, managing sales, and ensuring the smooth operation of our boutique.



Key Responsibilities


People Management



  • Support the boutique manager in motivating staff to optimize performance
  • Develop staff skills with the boutique manager and SGA department heads in areas where improvement is needed


Sales & Service Management



  • Ensure the highest levels of customer service are upheld throughout the store at all times
  • Monitor targets for the sales team and ensure they are met, motivating staff to maximize their performance
  • Support the customer service department and ensure all staffing, escalation, and operational issues are properly addressed


Operational Management



  • Support the boutique manager in operational tasks, including rostering, staff training, inventory planning, and boutique problem-solving
  • Prepare regular reports for internal stakeholders
  • Proactively educate yourself on product and brand knowledge via e-learning modules


Training



  • Implement the sales training program with the boutique manager, ensuring store selling skills are continually managed to the highest level
  • Manage Longines e-Learning training and Swatch Group Australia online modules, ensuring the sales team conducts trainings on time and in line with Switzerland


Requirements



  • Tertiary qualifications in business administration preferred
  • Demonstrated retail experience in the high-range product or luxury sector preferred
  • Proven staff management experience
  • Computer literacy skills: Word, Excel
  • Excellent time and organizational skills
  • Excellent oral and written communication skills
  • Strong analytical and problem-solving skills


How to Apply


Click APPLY to submit your application.

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