Leadership Change Specialist

7 days ago

Sydney, New South Wales, Australia beBeeChange Full time $122,852 - $175,544

Strategic Change Lead

A seasoned professional with 5+ years of leadership experience is required to spearhead the development and implementation of strategic change practices across Customer Service.

About the Role

You will be responsible for driving successful project execution, enhancing change maturity, and safeguarding customer experience and business outcomes. Key responsibilities include:

  • Designing and delivering robust change strategies that support successful project outcomes
  • Leading the development of Customer Service's change management practice, embedding tools, frameworks, and standards
  • Driving continuous improvement through stakeholder education and evolution of change maturity
  • Developing and leading strategic communications aligned to our Customer Service North Star
  • Supporting delivery excellence and embedding best-in-class ways of working across teams

Your Qualifications

To succeed in this role, you will possess:

  • Advanced leadership skills, with a track record of mentoring and developing high-performing teams
  • Proven change management capability, with experience applying methodologies in large-scale customer-facing environments
  • Strong project delivery skills, with the ability to integrate change across complex businesses and multiple sites
  • Exceptional communication and stakeholder engagement skills, including with senior leaders
  • Skillful in influencing and negotiating to drive adoption and alignment across diverse teams
  • Experience managing strategic communications and digital platforms (e.g. SharePoint)

Benefits

This role offers a comprehensive benefits package, including hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually. You will also receive paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus.

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