Senior Customer Service Team Manager

5 days ago


Heidelberg, Victoria, Australia Michael Page Full time
About Our Client

Our client is a prominent player in the business services sector, boasting a substantial workforce. Operating at a global scale, this company has a strong presence in Heidelberg and is recognised for its commitment to excellence and its innovative approach to delivering solutions.

We are seeking an experienced Senior Customer Service Team Manager to lead our team of customer service professionals. This is a fantastic opportunity to develop your leadership skills and contribute to the success of a leading company in the business services sector.

Key Responsibilities:
  • Lead and manage a customer service team of 8 to deliver top-quality service.
  • Set team objectives and monitor performance against targets.
  • Implement strategies to improve customer service standards.
  • Handle complex customer enquiries and issues, ensuring resolution to the customer's satisfaction.
  • Provide training and support to team members to develop their skills and capabilities.
  • Collaborate with other teams to improve customer experience and business outcomes.
  • Monitor and report on team performance, providing feedback and solutions for improvement.
Requirements:
  • An educational background in Business, Management or a related field.
  • Proven experience in leading a customer service team in a business services environment.
  • Strong leadership skills and the ability to motivate and develop a team.
  • Excellent communication skills, both written and verbal.
  • A customer-focused approach and problem-solving abilities.
What We Offer:
  • $75,000 plus superannuation.
  • Free parking on-site.
  • A vibrant company culture that encourages innovation and teamwork.
  • The opportunity to grow and develop in a leading company in the business services sector.
  • A supportive work environment located in the heart of Heidelberg.


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