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Client Solutions Manager, Marketing Solutions Expert
2 months ago
**About the Role**
We are seeking a highly skilled Client Solutions Manager to join our dynamic New and Emerging Business team at LinkedIn Marketing Solutions. As a Client Solutions Manager, you will be responsible for the seamless onboarding and effective management of client relationships, with a focus on nurturing the growth of high-potential new customers within our marketing solutions.
**Key Responsibilities**
- Provide clients with a best-in-class campaign onboarding experience, ensuring a seamless transition to our marketing solutions.
- Educate and nurture clients through objective-based and insight-driven guidance, helping them to achieve their marketing goals.
- Partner with an Account Executive to create a seamless post-sale client handoff experience, with clear expectations set on service levels to ensure ongoing customer satisfaction.
- Identify opportunities to scale onboarding and education for our new clients, improving the overall customer experience.
- Consult and own all aspects of the client's media campaigns, including targeting, implementation, optimization, and reporting, to ensure client objectives are met.
- Proactively analyze and optimize customers' advertising campaigns and marketing programs, making strategic recommendations to customers to drive business results.
- Leverage superior communication and relationship-building skills to manage relationships with multiple stakeholders, both internally and externally.
- Advise on creative and content quality and development, leveraging marketing expertise to maximize performance and delivery.
- Collaborate with product teams to improve service offerings and campaign management tools, ensuring our customer needs are met.
- Evaluate long-term opportunities to meet client's business objectives, succeeding their campaign experience.
- Build data-driven business cases based on client success metrics to showcase the value proposition for continued investment by the client.
- Own renewal and always-on conversations with clients, prioritizing a dynamic Book of Business effectively.
- Convert service to sales and incremental revenue, driving business growth.
**Requirements**
- 2+ years of experience in advertising sales, marketing, consulting, or media.
**Preferred Qualifications**
- 1+ years of auction-based or programmatic campaign management and optimization experience (i.e. Google Adwords, SEO/PPC, ad exchange/trading desks).
- Experience in advertising sales and media account management.
- Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising/media analytics.
- Ability to think strategically with a proven track record of providing consultative and data-driven solutions.
- Demonstrated understanding of internet advertising technology and marketing automation.
- Ability to effectively manage time, prioritize tasks, and work within deadlines with little supervision.
- Ability to work independently and collaborate cross-function.
**Suggested Skills**
- Customer Relationship Management
- Communication
- Problem solving