Highly Skilled ICT Support Specialist

1 week ago


Melbourne, Victoria, Australia Rinnai Full time

Role Overview

Rinnai Australia, a leading manufacturer of hot water, heating, cooling, and renewable energy appliances, seeks an experienced Senior ICT Service Desk Officer to join its ICT support team.

About the Company

We are a market leader with over 50 years of experience, driven by our commitment to people and innovation. Our success is built on the contributions of our workforce, and we offer a supportive environment for career growth and development.

Job Description

This permanent full-time position involves providing internal IT support across our extensive branch network in Australia. As a vital member of the ICT support team, you will be responsible for delivering exceptional service and technical expertise to our staff.

Key Requirements

  • Tertiary qualifications in IT and/or computer science
  • Excellent communication skills, both verbal and written
  • A minimum of 4 years' experience in a similar role providing level 2 and 3 IT support
  • Strong knowledge of Windows Server 2016 and above, Linux Server, Active Directory, Exchange 2016, Office365, and VMWare
  • Exposure to VoIP telephony (Avaya), Microsoft 365 (Azure Active Directory, Teams, SharePoint)
  • Working knowledge of Print Servers and File Servers
  • A knowledge of modern manufacturing application stacks, such as Solidworks and AutoCAD
  • Industry certification (Microsoft Server/Linux/VMware) is an advantage

Salary and Benefits

The successful candidate can expect a competitive salary package, including generous discounts across our product range. We also offer a supportive team environment, modern premises with onsite car parking, health and wellbeing programs, and opportunities for career growth and development.



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