Dispute and Risk Management Specialist

1 week ago

Brisbane, Queensland, Australia beBeeDisputeRiskOfficer Full time $87,000 - $92,000

Job Summary:

  • We are seeking a skilled Dispute and Risk Officer to join our team. The successful candidate will be responsible for managing day-to-day transaction dispute related administrative tasks and providing exceptional customer service.

The ideal candidate will have prior experience in the payments industry, strong analytical skills, and excellent written and verbal communication skills. They will also possess the ability to collaborate effectively with internal stakeholders and external partners.

We offer a range of benefits including flexible work arrangements, paid parental leave, and opportunities for career development and growth.

About This Role

  • Manage chargeback and direct debit claim administration according to internal policies and scheme standards.
  • Respond to client inquiries regarding chargebacks or claims in a professional and efficient manner.
  • Meet deadlines to respond to payment schemes to increase recovery ratios and minimize losses.
  • Analyze transactional activity through transaction monitoring systems and action alerts as needed.
  • Contribute to the general running of the department by monitoring merchant activity, requesting information from merchants, and providing assistance to internal stakeholders.
  • Assess risk, acceptability, and compliance of merchant activity against company guidelines and policies.
  • Recommend improvements to team processes and procedures through sharing ideas and feedback.

Requirements

  • Prior experience in the payments industry or related experience in applied payment dispute management.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to collaborate effectively with internal stakeholders and external partners.
  • Experience following defined processes to meet SLAs and understanding their importance.
  • Data gathering and resourcefulness skills.
  • Ability to work independently in a fast-paced environment.

Benefits

  • Flexible work arrangements.
  • Paid parental leave.
  • Opportunities for career development and growth.

Seniority Level: Entry Level Employment Type: Full-Time Job Function: Finance and Sales Industries: Financial Services and IT Services

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