Dispute Resolution Specialist

9 hours ago

Brisbane, Queensland, Australia beBeeDispute Full time $90,000 - $120,000
Dispute Resolution Specialist Role

This specialist is responsible for managing end-to-end disputes, including receiving, evaluating, and resolving client complaints in a timely manner.

  • Investigate cases thoroughly, reviewing documents and collaborating with internal and external stakeholders to gather evidence.
  • Provide recommendations and determinations based on company policies, relevant legislation, industry guidelines, and past regulatory decisions.
  • Lead formal responses and submissions to regulatory authorities, ensuring compliance with timeframes and submission requirements.
  • Participate in negotiations to resolve disputes, manage conciliation calls, case conferences, and contribute to the improvement of complaint handling standards.
  • Ensure adherence to legal and industry frameworks.

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