Dispute And Risk Officer

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve remarkable results. We are driven by our passion for success and pride ourselves on delivering best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

ABOUT GLOBAL PAYMENTS

Whether you're a merchant accepting payments, a bank issuing cards, or a developer embedding payment technology, if it involves commerce, we are the partner you can rely on. Over 5 million customers and 7,000 software partners worldwide depend on Global Payments to handle more than 73 billion transactions annually.

Through local expertise and global scale, we deliver market-leading technology solutions through five regional brands — Eway, Ezidebit, Sentral, Pigeonhole Software, and Storman.

These brands are supported by Global Payments, a Fortune 500 company and commerce leader powering millions of businesses globally, from startups to large enterprises.

We positively impact our customers and communities through our core values of Passion, Care, Accountability, Excellence, and Ingenuity.

Our commitment to Diversity, Equity, and Inclusion is woven into our culture, with initiatives focused on Reconciliation and Gender Equity in Australia and New Zealand.

As pioneers in the Australian and New Zealand payments landscape, Eway is a leading B2B ecommerce provider, and Ezidebit is a digital recurring B2C payments platform.

ABOUT THE ROLE

The Payment Disputes and Risk Officer will join the Global Payments Risk Team to manage daily transaction dispute administrative tasks and provide high-quality customer service to merchants, payment facilitators, and financial institutions regarding payment disputes.

As part of the collaborative Risk Team, responsibilities include monitoring merchant transactions for suspicious activity, assessing alerts, and making informed decisions based on company policies and intuition.

KEY RESPONSIBILITIES :

• Manage Chargeback and Direct Debit Claim processes according to policies and standards.
• Respond promptly and professionally to client inquiries regarding disputes and claims.
• Meet deadlines for payment scheme responses to maximize recovery and minimize losses.
• Review transactional activity through monitoring systems, analyze alerts, and escalate when necessary.
• Assist with merchant activity reviews and information requests.
• Support internal stakeholders with dispute-related inquiries and fraud prevention.
• Assess merchant activity compliance with company guidelines.
• Contribute to process improvements through feedback and innovative ideas.
• Provide escalation recommendations to management.
• Communicate with merchants and conduct risk investigations.
• Exercise discretion and judgment to resolve merchant issues.
• Liaise with banking partners and clients.
• Perform other duties as assigned.

SALARY

The salary range for this role is $85,000 to $92,000 plus superannuation.

ABOUT YOU

We seek a team player aligned with our values, with prior experience in payments or dispute management, excellent communication skills, and strong attention to detail. You should be capable of working independently in a fast-paced environment, with the ability to analyze data, recognize patterns, and understand various business models and risks associated with payments.

OUR BENEFITS

Join a leading global technology brand offering benefits such as flexible work arrangements, 18 weeks paid parental leave, industry memberships, additional leave options, wellbeing resources, cultural and social activities, career development opportunities, salary sacrifice, and an Employee Stock Purchase Plan.