Customer Service Coordinator

4 weeks ago


Moorabbin, Australia eXenet Full time
About the Role

We are seeking a highly skilled Customer Service/Admin Assistant to join our team at eXenet's modern self-storage facility in Moorabbin.

Reporting to the Facilities Manager, you will be responsible for handling all customer enquiries, liaising with customers to satisfy their self-storage needs, signing up customers, and taking payments.

You will be the face of the business, delivering exceptional customer service and ensuring a positive experience for our customers.

About You

We are looking for an individual with strong admin and computer skills, fast accurate typing speed, and excellent written and spoken English.

Previous experience in the self-storage industry is not necessary, but you will need to have the following skills and personal characteristics:

  • Strong administrative skills and proficiency in Microsoft Office Suite
  • Fast and accurate typing speed
  • Excellent written and spoken English
  • Experience with CRM software, such as Hubspot, or the ability to learn quickly
  • A clear and confident telephone manner
  • Common sense and resourcefulness
  • Attention to detail
  • A genuine passion for high-quality customer service and the confidence to deliver it
  • Good problem-solving and conflict resolution skills
  • Team-orientated with a strong sense of responsibility
Benefits

We offer a generous salary, pleasant working conditions, free onsite parking, and the opportunity to work for a successful and growing business.

You will also receive full training and the support of a small, friendly, and inclusive team.

This is an excellent opportunity for a Southeast/Bayside resident to work close to home and be part of a dynamic team.



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