National Service Operations Coordinator
5 days ago
The Conquest Personnel Pty Ltd Team is seeking a highly skilled National Service Operations Coordinator to join their team.
Job OverviewWe are looking for a motivated and experienced individual to fill the role of National Service Operations Coordinator. As a key member of our team, you will be responsible for ensuring seamless service delivery to our clients.
Key Responsibilities- Service Management: Enter records into service database, create and maintain service tasks, and act as the primary contact for the service department by maintaining service email accounts and answering phone calls.
- Scheduling: Schedule preventative maintenance, installations, and emergency calls while prioritizing work as appropriate on any given day.
- Process Improvement: Identify opportunities for combining service work to maximize efficiency of field service engineers based on specific criteria.
- Collaboration: Collaborate with the field service teams to ensure the closure of service jobs for timely processing of invoices.
To be successful in this role, you will need to have:
- Professional Phone Manner: Excellent communication skills, both written and verbal.
- Analytical Skills: Ability to think analytically and solve customer requirements.
- Attention to Detail: High attention to detail and ability to manage time effectively.
- Technical Skills: Experience with Sage is desirable and experience with Advanced MS Office Suite.
We offer a competitive salary range of $65K-$75K + super, a friendly and supportive work environment, and opportunities for career growth and development.
This role offers a permanent position with an immediate start and the opportunity to work in a dynamic and fast-paced industry.
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