Program Delivery Coordinator

1 week ago

Melbourne, Victoria, Australia Women & Leadership Australia Full time
About Us

Women & Leadership Australia is a leading provider of leadership development and professional growth. We support over 60,000 leaders through our targeted programs and events, and we understand best practice leadership, impactful learning, and the power of embracing equity and inclusion.

The Role

The Program Delivery Coordinator is responsible for managing program logistics in line with the organisation's standards. This role focuses on client engagement and outcomes, and will take a variety of administrative, program management, and client support duties.

  • Developing and implementing program checklists and templates, while overseeing logistics and participant support requirements.
  • Engaging with participants from enrolment to program completion, providing guidance in alignment with project plans and support processes.
  • Liaising with internal stakeholders to determine and document project plans.
  • Managing data within the Customer Relationship Management system (FileMaker) and Learning Management System (Canvas).
  • Handling venue liaison, webinar setup/administration, and providing technical support, occasionally after hours.
  • Offering proactive, punctual, and friendly support to participants, focusing on positive engagement and outcomes.
  • Ensuring compliance with company policies and procedures while building strong relationships with clients and participants.
  • Addressing customer complaints and formulating solutions, as well as providing rescheduled coaching outcomes in line with guidelines.
  • Identifying and implementing process improvements to enhance business operations and participant engagement.
  • Supporting and providing backup to the Participant Learning Hub teams when needed, and handling other ad-hoc duties as required.

Key Selection Criteria:

  • Proven experience in customer support or engagement.
  • Excellent written and verbal communication skills.
  • Strong attention to detail with effective planning and organisational skills.
  • Strong interpersonal skills, able to build and maintain stakeholder relationships.
  • Ability to remain calm and solution-focused under pressure.
  • Confident in interpreting and applying policies, procedures, and systems independently.
  • High proficiency in Microsoft Office and CRM/student management systems.
  • Creative problem-solving skills with a stakeholder-focused approach.
  • Ability to manage competing priorities across multiple projects.

What We Can Offer You:

  • A highly engaged and supportive team in one of Australasia's most prolific and highly regarded providers of leadership and management education.
  • Flexible working arrangements.
  • Role ownership and development with an opportunity for growth.
  • Discounted education opportunities as a part of the larger Navitas network.
  • Collegial and collaborative environment with the aim of academic excellence.
  • Salary packaging and novated leasing.

Gender Equality, Diversity, and Inclusion:

Women and Leadership Australia promotes and embraces an inclusive and diversified workforce. We believe equality, diversity, and flexibility in the workforce will deliver a rich and collaborative environment for our employees, students, and clients. We encourage applications from all people regardless of race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. If you need us to provide any additional information or you need to discuss any access needs and reasonable adjustments that might be required for you to apply for this role, please contact Grace Varcoe. How to apply: Applications to be submitted through the advertised platform. Please note, no applications through email will be considered.

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