Program Delivery Coordinator

4 weeks ago


Melbourne, Victoria, Australia Women & Leadership Australia Full time
About Us

Women & Leadership Australia is a leading provider of leadership development and professional growth programs. With over 15 years of experience, we have supported thousands of leaders in achieving their goals.

Job Summary

We are seeking a highly organized and detail-oriented Program Delivery Coordinator to join our team. The successful candidate will be responsible for managing program logistics, engaging with participants, and providing administrative support.

Key Responsibilities
  • Develop and implement program checklists and templates
  • Engage with participants from enrolment to program completion
  • Liaise with internal stakeholders to determine project plans
  • Manage data within CRM and Learning Management Systems
  • Handle venue liaison, webinar setup, and technical support
  • Provide proactive, punctual, and friendly support to participants
  • Ensure compliance with company policies and procedures
  • Address customer complaints and formulate solutions
  • Identify and implement process improvements
Requirements
  • Proven experience in customer support or engagement
  • Excellent written and verbal communication skills
  • Strong attention to detail and organizational skills
  • Strong interpersonal skills and ability to build relationships
  • Ability to remain calm and solution-focused under pressure
  • High proficiency in Microsoft Office and CRM/student management systems
What We Offer
  • A collaborative and supportive team environment
  • Flexible working arrangements
  • Role ownership and development opportunities
  • Discounted education opportunities
  • Collegial and collaborative environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you need any reasonable adjustments to apply for this role, please contact us.



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