Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Contact Officer to join our award-winning Contact Centre team. As a Customer Contact Officer, you will be responsible for providing exceptional customer service and support to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Provide advice, assistance, and support to customers via phone, email, and other communication channels
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with colleagues to achieve team goals and objectives
- Participate in ongoing training and development to improve customer service skills and knowledge
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required; post-secondary education in a related field an asset
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading organization in the customer service industry
About Us:
Serco is a global company that provides a range of services to governments and organizations around the world. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a highly skilled and motivated individual to join our team.
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