Customer Service Representative

7 days ago


Ballarat, Victoria, Australia Serco Full time
About the Role

We are seeking a highly skilled and motivated Customer Contact Officer to join our award-winning Contact Centre team. As a Customer Contact Officer, you will be responsible for providing exceptional customer service and support to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Provide advice, assistance, and support to customers via phone, email, and other communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to improve customer service skills and knowledge

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; post-secondary education in a related field an asset

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading organization in the customer service industry

About Us:

Serco is a global company that provides a range of services to governments and organizations around the world. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a highly skilled and motivated individual to join our team.



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