Customer Service Representative
7 days ago
We are seeking a highly skilled and motivated Customer Contact Officer to join our award-winning Contact Centre team. As a Customer Contact Officer, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Provide advice, assistance, and support to customer enquiries on behalf of our State Government client
- Work in a fast-paced, energetic environment where priorities can change frequently based on customer demands
- Make a difference in the lives of people by servicing customer interactions and supporting the wider Victorian community
What We Offer:
- Fully paid, comprehensive on-the-job training at one of our dedicated training centres
- Rewards and recognition program, including awards and retail discounts
- Ongoing training tailored for your personal and career development goals, including opportunities outside your current team or location
- A friendly and diverse team with inclusivity and care at the heart of everything we do
- Access to our 24/7 Employee Assistance Program, including immediate mental health and counselling support
Requirements:
- Be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people
- Complete pre-employment checks including relevant security clearances, and psychometric profiling
- Be an Australian Citizen
About Us:
At Serco, we value the unique skills and experiences people bring into our organisation. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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