Driving Customer Value Through Data-Driven Insights

2 weeks ago

Cleveland, Queensland, Australia beBeeCustomer Full time $161,000 - $183,000

Job Title: Strategic Customer Success Manager

We are seeking a seasoned professional to lead our customer success initiatives, focusing on driving strategic growth and maximizing customer value. The successful candidate will have a proven track record of delivering exceptional customer outcomes through data-driven insights and innovative solutions.

This role requires collaboration with cross-functional teams to build operational excellence in analyzing customer behavior, driving engagement, and optimizing satisfaction across the customer lifecycle.

Key Responsibilities:
  • Customer Engagement: Develop personalized experiences for economic buyers and license administrators to activate production licenses.
  • Outcome Measurement: Document verified outcomes with customers to support account expansion and drive business growth.
  • Strategic Alignment: Drive alignment with customer strategic initiatives through routine check-ins and quarterly business reviews (QBRs).
  • Upskilling and Technical Projects: Execute jointly-created Success Plans, including upskilling programs and technical projects to increase software and services footprint.
  • Best Practice Implementation: Implement best practice customer engagement strategies and provide continuous feedback to improve the customer experience.
Requirements
  • Core or Advanced Certification in Alteryx Designer is preferred.
  • A minimum of 2+ years' experience as a Customer Success Manager, Consultant, Project Manager, Sales Engineer, or similar customer-facing role.
  • A growth mindset that views change positively and is comfortable with fast failure.
  • The ability to learn analytics software and manage 10 accounts at different lifecycle stages.
  • Comfort exploring data to uncover insights and leverage customer insights to create scalable success solutions.
  • Report on customer-facing activities impact and quantify and communicate customer outcomes internally and externally.
  • A willingness to travel.

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