Customer Success Catalyst

2 weeks ago

Cleveland, Queensland, Australia beBeeSuccess Full time $161,000 - $183,000
Unlock Business Value

We're seeking forward-thinking professionals to drive customer success. As a Strategic Customer Success Manager, you'll deliver impactful outcomes through data-driven insights and personalized engagements.

You will collaborate closely with cross-functional teams to drive value, enhance ROI, and optimize satisfaction for each customer.

Key Responsibilities:
  • Engage key stakeholders via tailored experiences.
  • Resolve customer needs by aligning them with the right resources.
  • Document verified outcomes with customers to support account growth.
  • Drive alignment with customer strategic initiatives through regular check-ins and quarterly business reviews.
  • Increase software and services footprint by executing a jointly-created Success Plan, including upskilling programs and technical projects.
  • Implement best practice customer engagement strategies and provide continuous feedback to improve the customer experience.
Required Skills and Qualifications:
  • Preferred Core or Advanced Certification in Data Analytics.
  • Minimum 2+ years' experience as a Customer Success Manager, Consultant, Project Manager, Sales Engineer, or similar customer-facing role.
  • Growth mindset that views change positively and is comfortable with calculated risk-taking.
  • Ability to learn analytics software.
  • Ability to manage 10 accounts at different lifecycle stages.
  • Comfort exploring data to uncover actionable insights.
  • Leverage customer insights to create scalable success solutions.
  • Report on customer-facing activities impact.
  • Quantify and communicate customer outcomes internally and externally.
  • Willingness to travel 20-25%.
Our Commitment to Growth and Diversity

We foster a culture of innovation and inclusion, where talented individuals can thrive. If you meet some requirements and share our values, we encourage you to apply.

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