Unlock Customer Potential

1 week ago

Cleveland, Queensland, Australia beBeeCustomer Full time
Drive Customer Success through Data-Driven Insights

As a Strategic Customer Success Manager, you will be responsible for delivering specific customer outcomes through data-driven behavioral triggers and ad-hoc customer engagements across the customer lifecycle. You will work to build and innovate operational excellence in analyzing customer behavior to drive engagement for the right customer with the right content at the right time.

Responsibilities:
  • Engage key decision-makers to activate production licenses through a personalized experience.
  • Resolve customer needs by aligning them with the right resources via digital mediums.
  • Document verified outcomes with customers to support account expansion.
  • Drive alignment with customer strategic initiatives through routine check-ins and quarterly business reviews.
  • Implement best practice customer engagement strategies and provide continuous feedback to improve the customer experience.
Required Qualifications/Skills:
  • Preferred Core or Advanced Certification in analytics software.
  • Minimum 2+ years' experience as a Customer Success Manager, Consultant, Project Manager, Sales Engineer, or similar customer-facing role.
  • Growth mindset that views change positively and is comfortable with fast failure.
  • Ability to learn and manage analytics tools.
  • Ability to manage multiple accounts at different lifecycle stages.
  • Comfort exploring data to uncover insights.
  • Leverage customer insights to create scalable success solutions.
  • Report on customer-facing activities impact.
  • Quantify and communicate customer outcomes internally and externally.
  • Willingness to travel for meetings and training.
Benefits:

This role offers comprehensive benefits, details available on our website. For roles in the Americas Time Zone, we consider qualified applicants with arrest and conviction records in accordance with local ordinances. This role involves access to U.S. export-controlled software/technology, and employment is contingent upon compliance.

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