Exceptional Team Leader

1 week ago


Perth, Western Australia Kincare Full time

About the role:

We are seeking an exceptional Team Leader to support and develop a team of 45+ passionate community workers providing in-home care services to the elderly around Perth, with occasional travel to regional areas.

As the daily point of contact for the team, you will provide coaching, ongoing support, and direction to achieve exceptional customer service. You will conduct interviews and inductions for new care workers, manage team and individual performance, and drive safety initiatives.

You will also be responsible for managing payroll and other administrative tasks, ensuring compliance targets are met, and handling customer escalations with support from the management team.

About you:

  • Proven team leadership experience supporting large teams within community, call centre, retail, hospitality, or similar industries.
  • Able to build trusted relationships, communicate with empathy while maintaining professional boundaries with your team.
  • Previous experience in the Community/Aged Care industry is desirable but not essential.
  • Exceptional communication and time management skills with the ability to work well under pressure.
  • Strong passion for compliance and achieving customer satisfaction.
  • Demonstrated experience in coaching, having difficult conversations, and performance managing frontline teams.
  • Stakeholder engagement and problem-solving skills.

About KinCare:

Kincare has a 30-year track record of supporting older Australians to live independently through tailored in-home care services.

We're committed to improving the quality of life and health & wellbeing for our customers.

We're a family-orientated company that believes time at work and at home matters. We prioritize work-life balance and flexibility.

To ensure the success of our organisation, every successful candidate must complete a mandatory National Police check, Work Rights check, and provide proof of COVID-19 vaccination.

The estimated annual salary for this role is between $85,000 - $110,000, depending on experience.



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