Customer Service Team Leader

2 months ago

Perth, Western Australia Talent Right Full time
Customer Service Team Leader

We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at BDSS. As a key member of our Business Desking & Seating Systems division, you will be responsible for driving sales, ensuring exceptional customer service, and leading a dedicated team.

Key Responsibilities:
  • Sales and Customer Service Team Leadership:
    • Lead and motivate a team of sales and customer service representatives specializing in Business Desking & Seating Systems.
    • Provide coaching, guidance, and support to team members to achieve sales targets and deliver outstanding customer service in this product category.
  • Scheduling Estimators and Quotation Preparation:
    • Coordinate and schedule estimators to conduct assessments and gather necessary information for quotations.
    • Prepare accurate and comprehensive quotations based on customer requirements and assessment findings.
    • Present quotations to customers in a clear and persuasive manner, addressing any inquiries and concerns.
  • Quotation Follow-Up and Order Securing:
    • Proactively follow up on quotations to understand customer needs and concerns.
    • Negotiate terms, pricing, and finalize orders to secure contracts and drive revenue growth.
    • Maintain a systematic approach to quotation tracking and order fulfillment.
  • Facilitation of Project Handovers to Operations:
    • Coordinate project handovers to the operations team for projects.
    • Provide comprehensive project briefings and documentation.
    • Collaborate with cross-functional teams to guarantee successful project delivery and customer satisfaction.
    Qualifications and Requirements:
    • Proven experience in sales and customer service.
    • Strong organizational and multitasking skills to effectively manage scheduling, quotations, and project handovers.
    • Excellent communication and negotiation skills to build rapport with customers and secure orders.
    • Proficient in relevant software applications (e.g., CRM systems, MS Office) for quotation preparation and tracking.
    • Ability to lead and inspire a team to achieve targets and uphold a high standard of customer service.

At BDSS, we are committed to excellence in customer satisfaction and business growth in the Business Desking & Seating Systems industry. If you are a dynamic and driven individual with a passion for customer service and leadership, we encourage you to apply for this exciting opportunity.

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