Hospitality Leader: Deliver Exceptional Guest Experiences

2 weeks ago


Perth, Western Australia Holiday Inn Full time

Company Overview

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Holiday Inn West Perth is a leading hotel brand that prides itself on delivering memorable guest experiences. Our team is passionate about creating unforgettable moments for our guests, and we're looking for a seasoned Hospitality Leader to join our Front Office team.

Salary

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The successful candidate can expect a competitive salary of approximately $65,000 - $80,000 per annum, depending on experience.

Job Description

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We are seeking an experienced Front Office Supervisor to lead our Guest Service Agents and Hotel Service Team Members in delivering exceptional guest experiences. As a key member of our team, you will be responsible for:

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  • Kicking off truly memorable guest experiences with the warmest of welcomes.">
  • Leading the way – managing guest experiences, team performance, and hotel operations.">
  • Coaching, mentoring, onboarding, and training of team members.">
  • Assisting with preparing department rosters.">
  • Maintaining team member timecards and schedules.">
  • Ensuring correct cashiering procedures are followed in accordance with hotel standards.">
  • Inspiring and motivating the team to achieve monthly targets.">
  • Providing exceptional customer service throughout all guest touch points.">
  • Championing guest loyalty by acknowledging IHG One Rewards members and returning guests.">
  • Taking, managing, and receiving payments for guest bookings.">
  • Making the check-in and check-out process feel swift and seamless.">
  • Anticipating guest needs and offering tailored recommendations.">
  • Being our guests' trusted contact for everything from bill issues to restaurant recommendations.">

Required Skills and Qualifications

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To be successful in this role, you will need:

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  • A qualification in Hospitality Management or similar.">
  • A minimum of 1 year experience in a Front Office position.">
  • Experience leading a team is highly regarded.">
  • Experience with Property Management System, Opera, or similar.">
  • Excellent communication skills – easy to talk to and able to handle concerns and compliments.">
  • Strong problem-solving skills – turning issues into opportunities.">
  • Availability to work a rotating roster, including mornings, evenings, weekends, and public holidays.">
  • Fluency in English (local language) – additional languages a plus but not essential.">
  • Unrestricted Australian working rights.">

Benefits

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We offer a range of benefits designed to help you live your best work life, including:

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  • Free duty meals.">
  • A full uniform.">
  • Impressive room discounts.">
  • Some of the best training in the business.">
  • Opportunities for career growth and development.">

Others

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We pride ourselves on being an inclusive employer, welcoming different backgrounds, experiences, and perspectives. At Holiday Inn West Perth, we believe in supporting wellbeing in your health, lifestyle, and workplace through our myWellbeing framework.



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