Customer Experience Liaison

3 weeks ago


Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

We're seeking a dedicated Customer Care Specialist to join our team in Eveleigh, South Australia. As a key member of the Direct Banking team, you'll play a crucial role in delivering exceptional customer experiences through genuine conversations and empathetic support.

At Commonwealth Bank of Australia, we value our employees' growth and development, offering an 18-month development program to upskill and enhance your Customer Care capabilities. Our comprehensive training program ensures you're equipped to handle everyday banking enquiries with confidence and precision.

The ideal candidate will possess strong communication and interpersonal skills, with the ability to work independently and as part of a collaborative team. You'll be responsible for providing personalized and efficient service to customers, addressing their concerns and finding tailored solutions to meet their needs.

In addition to your technical skills, you'll be expected to demonstrate resilience and adaptability in a fast-paced environment. With opportunities for career progression and professional growth, this role is perfect for those seeking a challenging and rewarding career in customer-facing roles.

We offer flexible working arrangements, including the option to work from home and participate in interactive 'Hub' days at our Axle office. This allows you to maintain a healthy work-life balance while staying connected with your colleagues.

A competitive salary package is on offer for this role, estimated to be around $65,000 - $80,000 per annum, depending on experience. If you're passionate about delivering exceptional customer experiences and growing your career with a reputable organisation, apply now



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