Customer Experience Coordinator

1 week ago

Sydney, New South Wales, Australia Kincare Full time

About Kincare:

We are a leading provider of home care services in Australia, dedicated to delivering high-quality support to our customers.

This role is an excellent opportunity for a highly motivated and solution-focused individual to join our team as a Customer Experience Coordinator. As a key member of our operations team, you will play a crucial role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Drive Customer Satisfaction: Maintain a customer-centric approach, focusing on delivering solutions that meet their needs and exceed their expectations.
  • Maximise Billable Hours: Collaborate with stakeholders to manage requests, complaints, and escalations, driving billable hours within scope while supporting the customer journey.
  • Incident Management: Manage incidents, hazards, and complaints in alignment with company policies, escalating where required.
  • Communication and Liaison: Build strong internal relationships, working effectively with multidisciplinary teams to ensure seamless communication and collaboration.

About You:

  • Customer-Focused: Strong customer experience focus gained through working in a similar or comparable industry.
  • Community Passion: Passion for community work and a commitment to making a positive impact.
  • Advanced Skills: Advanced written and verbal communication skills, with ability to build strong relationships and meet deadlines under pressure.
  • Organisational Abilities: Strong organisational and analytical skills, with ability to work independently and proactively identify issues and potential solutions.

What We Offer:

  • Competitive Salary: An estimated annual salary of $85,000 - $95,000, depending on location and experience.
  • Opportunities for Growth: A dynamic and supportive work environment, with opportunities for professional growth and development.
  • Flexible Work Arrangements: Flexible work arrangements, including remote work options, to support work-life balance.

How to Apply:

Please submit your application, including your updated CV and a cover letter outlining your suitability for the role.

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