Financial Markets Support Specialist
4 weeks ago
About the Role
We are seeking a highly motivated and detail-oriented individual to join our team as a Trainee Sales Trader. As a Trainee Sales Trader, you will be responsible for providing world-class support to our global client base, utilizing our cutting-edge cloud-based contact centre to deliver exceptional trade and admin support.
Key Responsibilities
- Utilize our cloud-based contact centre to provide trade and admin support to our global client base across phone, email, and web chat.
- Champion the client and bring the client experience to the forefront.
- Gain a strong understanding of various financial instruments, including stocks, options, futures, FX, cryptocurrencies, bonds, and commodities.
- Gain a strong understanding of financial markets, stock exchanges, and macro-economic events.
- Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance, and investigations.
- Provide an execution-only phone dealing service, following relevant training.
- Answer queries and cross-sell our products and platforms.
- Run daily morning market calls, resolving trade disputes, participating in, and running various local and international projects.
- Provide clients with technical support for our front-end platforms and chart packages.
About You
We are looking for a curious and creative individual with a passion for providing excellent customer service and a genuine interest in learning more about financial markets. You should have excellent interpersonal and communication skills, be able to work well under pressure, and have strong organisational and time management skills.
What We Offer
We offer a range of benefits, including performance-based incentives, flexible working hours, work-from-home opportunities, company contributions to insurance and medical plans, career-focused technical and leadership training, and more.
About IG Group
We are a global, FTSE-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. We believe in financial freedom and our purpose is to help ambitious people achieve it.
How to Apply
If you are a motivated and detail-oriented individual with a passion for financial markets, please apply now to join our team as a Trainee Sales Trader.
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