Financial Markets Specialist

2 weeks ago


Melbourne, Victoria, Australia IG Group Full time

About the Role

As a Trainee Sales Trader at IG Group, you'll play a crucial part in delivering world-class support to our global client base. This entry-level role is ideal for individuals with a genuine interest in financial markets and a passion for providing excellent customer service.

Key Responsibilities

  1. Utilise our cutting-edge cloud-based contact centre to provide trade and admin support on OTC derivatives to our global client base across phone, email, and web chat.
  2. Champion the client and bring the client experience to the forefront.
  3. Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds, and commodities.
  4. Gain a strong understanding of financial markets, stock exchanges, and macro-economic events.
  5. Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance, and investigations.
  6. Provide an execution-only phone dealing service (following relevant training).
  7. Answer queries and cross-sell our products and platforms.
  8. Run daily morning market calls, resolving trade disputes, participating in, and running various local and international projects.
  9. Provide clients with technical support with our front-end platforms and chart packages such as MT, TradingView, and ProRealTime.

About You

We're looking for individuals who are curious about the client experience, the rapid developments in tech, and the complex world of fintech regulation. You'll be a confident, creative thinker with a knack for innovating and a genuine interest in working in financial markets.



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