Operations Support Specialist
4 days ago
The opportunity
We're seeking a detail-oriented operations professional to join our team. You will be responsible for providing excellent customer service, managing daily payments, and ensuring timely customer reminders and alerts.
You'll work closely with our lending specialists and report to the Operations Support Team Leader.
Key Responsibilities
- Provide exceptional customer service to internal and external stakeholders
- Manage the daily payments process
- Manage regular customer reminders and alerts
- Answer inbound calls and educate customers about consumer lending
- Promptly action customer requests regarding their MoneyPlace loan
- Liaise with 3rd party vendors to ensure customer accounts are actioned accordingly
Competencies
- Excellent communication and interpersonal skills
- High energy and positivity
- Strong time management and organizational skills
- Ability to work in a dynamic and fast-paced environment
Requirements
- Previous experience in customer service or operations
- Strong computer skills, including Excel
- Comfortable working in a paperless office environment
About Liberty Financial Group
- We're a rapidly growing company that values diversity and creating a dynamic culture to work in
- We offer a competitive package including a mix of base salary and bonuses
- We offer a fantastic formal and on-the-job learning environment to help you build capabilities to excel in this role
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