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Global Sea Freight Customer Service Representative

1 month ago


Sydney, New South Wales, Australia Kuehne Nagel Full time
About Kuehne+Nagel

We are a world-leading logistics company with over 80,000 employees at 1,300 locations in more than 100 countries.

Kuehne+Nagel is committed to diversity and equal opportunity for all. We believe that you can make a valuable contribution to our team and look forward to receiving your application.

Job Description

This role is key in ensuring the retention of our customer portfolio and will support customers by providing helpful information, answering questions, and working closely with field sales and operations teams to ensure customer satisfaction.

Your Responsibilities:
  • Monitor customer shipments to provide proactive updates and problem-solving assistance.
  • Assist with customer onboarding processes.
  • Take commercial ownership of customer accounts and drive continuous improvement initiatives.
  • Manage quotations and customer data integration into internal systems.
  • Develop operational relationships and report on performance analysis.
Requirements:

To be successful, you will have:

  • Excellent customer service skills (verbal and written).
  • A strong problem-solving ability and capacity to think outside the box.
  • Strong computer skills and a fast learning pace, as we use our own internal systems.
Why Join Us?

We offer flexible working arrangements, including remote work options and flexibility in daily working hours. Our employees enjoy regular career progression discussions, continuous professional development, and access to annual Individual Development Plans. With a focus on making a difference today for tomorrow's people, we aim to achieve carbon neutrality for sea freight shipments by 2030 through our Net Zero Carbon initiatives.