Debt Resolution Specialist

6 days ago


Sydney, New South Wales, Australia Lotus People Full time

Lotus People is a leading partner to a renowned non-bank lender, distinguished by their exceptional service and numerous industry awards. This organization fosters a collaborative and inclusive work culture, making it an exciting time to join as they move into modern offices in the CBD.

This role involves managing hardship portfolios, assessing applications, and collaborating with stakeholders to find viable solutions. As a Debt Resolution Specialist, you will provide financial assistance to clients experiencing difficulties, developing tailored plans and ensuring efficient recovery processes comply with regulatory guidelines.

This crucial position reports directly to an experienced Financial Assistance Team Leader, who prioritizes flexibility and provides opportunities for remote work. You will work closely with a tight-knit team of professionals, completing assessments and contributing to the growth of the company.

  • Respond to client requests, offering customized financial solutions that meet their needs.
  • Proactively manage hardship accounts, resolving issues promptly and cost-effectively.
  • Collaborate with borrowers, solicitors, valuers, insurers, and other stakeholders to resolve cases effectively.

The ideal candidate will possess experience in collections and financial hardship, with exposure to mortgage collections and legal recovery processes. A deep understanding of Consumer Credit Code, Privacy Act, and relevant recovery legislation across Australian states is also essential.

This opportunity offers a competitive salary of $90,000 per annum, along with benefits such as flexible working arrangements, thorough training programs, and opportunities for career growth and professional development within an ever-growing company. Apply today to be part of a dynamic team that makes a real impact on customers' lives.



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