Debt Recovery Specialist
4 days ago
We are seeking a highly skilled Financial Collections Professional to join our team in North Sydney.
The role involves collecting outstanding loan payments from clients across Australia and New Zealand, communicating effectively with existing accounts to manage and recover debts. You will discuss their situation and work with clients to negotiate payment solutions, maintaining accurate records of all communication and transactions.
Key responsibilities include:
- Contacting clients via phone and email to discuss overdue payments and arrange payment plans
- Reviewing and analysing client accounts to determine the best course of action for debt recovery
- Maintaining accurate records of all communication and transactions with clients
- Ensuring timely and accurate resolution of outstanding accounts and negotiating settlements with clients to resolve outstanding balances
- Providing high-level customer service while assisting clients in resolving their payment issues
About this position:
- This is a full-time permanent position working Monday to Friday business hours
- The successful candidate will be based in our North Sydney office (2060) with hybrid work arrangements post induction
- The salary for this role is $80,000 + Super
- Ongoing career advancement opportunities are available
- A fun, friendly, and supportive team environment
We are looking for a motivated and detail-oriented individual with proven experience in debt collections, preferably within a finance company or non-bank lender. The ideal candidate will have strong communication and interpersonal skills, the ability to negotiate effectively, and proficiency in Microsoft Office Suite and familiarity with collections software and skip tracing techniques.
This role is crucial in maintaining the financial health of the organisation and ensuring a positive client experience.
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