Debt Resolution Specialist

4 days ago


Sydney, New South Wales, Australia Zip Co Full time
Key Responsibilities:
  • Build strong relationships with customers in financial distress and negotiate repayment solutions.
  • Work collaboratively with the Collections Team Leader to manage workload, cases, and team performance.
  • Maintain accurate records and reports on outstanding debt and customer interactions.

The ideal candidate will possess excellent communication and negotiation skills, with a strong ability to empathize with customers in difficult situations. They should also be organized, self-motivated, and able to work independently as part of a close-knit team.

Requirements:
  • 2+ years of experience in a collections or customer-facing role.
  • Sound knowledge of debt collection processes and regulatory requirements.
  • Strong negotiation and communication skills.
  • Ability to manage multiple clients and prioritize tasks effectively.

In return for your expertise, you'll enjoy a competitive salary of AU$70,000 - AU$90,000 per annum, depending on experience. You'll also have access to 25 days paid leave annually, 16 weeks paid parental leave, and a range of other benefits that support work-life balance and career growth.

About Us:

Zip Co Limited is a digital financial services company operating in Australia, New Zealand, and the US. Our values-driven approach focuses on delivering innovative, people-centred products that connect customers and merchants worldwide.



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