Remote After-Hours Support Specialist

7 days ago

Melbourne, Victoria, Australia beBeeCare Full time $60,000 - $70,000

**After Hours Support Coordinator Role**

We are seeking an experienced and skilled individual to join our team as a Disability Services Care Coordinator. In this role, you will be responsible for coordinating with clients and carers to ensure care delivery for any late cancellations, illnesses or last-minute shift requirements.

You will also be the initial point of contact (after hours) for any client or carer queries, dealing with these in a professional, customer-first style and escalating to management where required.

  • Coordinating with clients and carers to ensure care delivery for any unexpected shifts or changes
  • Responding to inbound calls from clients and/or their nominated family members who have signed up to use our services to assist them in booking support workers
  • Receiving and responding to written and phone enquiries from support workers on the jobs
  • Working with stakeholders to ensure support workers on our platform are delivering high-quality care to their clients
  • Reviewing and resolving any administrative/technical issues that arise
  • Providing support and advice during after-hours emergencies and incidents, escalating to management with urgency
  • Recording all changes to shifts and producing a timely report for distribution to the Operations Manager and Care Coordinators Team daily
  • Updating rostering system, Visual Care, to reflect changes in participant and worker's rosters
  • Providing exceptional service with a focus on retaining clients
  • Ensuring compliance with health and safety legislation and guidelines

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