Financial Hardship Case Manager

1 week ago

Brisbane, Queensland, Australia beBeeCollections Full time $80,000 - $95,000

Job Overview:

We are seeking a skilled Collections Specialist to deliver exceptional customer service in managing financial and personal hardship cases. As a key member of our team, you will play a critical role in providing empathetic and effective assistance to vulnerable customers.

Main Responsibilities:

  • Handle customer inquiries regarding payment arrangements and flexible payment plan applications.
  • Conduct phone calls to manage arrears accounts and resolve them promptly.
  • Prepare customer communications and maintain reporting registers with a focus on achieving collections targets.
  • Elevate adverse trends to the Collections Manager as necessary.
  • Maintain the Hardship Register and regulatory requirements.
  • Foster a customer-centric team culture.
  • Resolve escalated customer disputes, complaints, or objections.
  • Ensure adherence to internal procedures and external regulations.
  • Stay updated on relevant legislation, regulation, and company policy.
  • Perform additional duties as directed by the Collections Manager.

Requirements:

  • 5+ years of experience in Mortgage and/or Auto Collections (preferably within a Bank or Financial Institution).
  • Demonstrated experience in late-stage collections and litigation handling.
  • Proven ability to manage hardship cases with a focus on both recovery and customer experience.
  • Experience building relationships and strategies aimed at exceeding expectations.
  • Relevant industry qualifications are highly regarded.
  • Specific experience in secured recoveries is desirable.

About Our Organisation:

We are a leading Finance provider dedicated to delivering exceptional customer service excellence. We offer a hybrid working model allowing employees to work from home up to 3 days per week. Our team environment is supportive and collaborative.

  • Financial Solutions Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeHardship Full time $80,000 - $100,000

    Hardship Case Manager RoleKey Responsibilities:Engage in critical discussions with customers experiencing financial hardship to identify suitable solutions.Perform thorough hardship assessments for existing customers and provide tailored recommendations through phone interactions.Obtain and review necessary documentation to ensure comprehensive understanding...

  • Financial Counsellor

    2 weeks ago

    Brisbane, Queensland, Australia Employment Plus Au Full time

    Number of Positions Available:1- Start your career with The Salvation Army today- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.- ABOUT US- The Salvation Army is one of Australia's largest and...

  • Collections And Hardship Officer

    1 week ago

    Brisbane, Queensland, Australia Kbh Solutions Full time

    Salary between $55k - $60K plus Super- Based in Southport - Employee Benefits- Great company culture and flexibilityGrowing Finance company is looking for a Debt Agreement Account Manager to handle soft collection calls and convert queries regarding formal and informal debt management options.Key responsibilities in the role include:- Handling enquiries for...

  • Case Manager

    1 week ago

    Brisbane, Queensland, Australia Employment Plus Au Full time

    Number of Positions Available:1- Start your career with The Salvation Army today- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.- ABOUT US- The Salvation Army is one of Australia's largest and...

  • Hardship Loans Officer

    5 days ago

    Brisbane, Queensland, Australia Kbh Solutions Full time

    $60K plus Super (Negotiable)- Southport- Growing Finannce CompanyGrowing Finance company is looking for a Hardship Loans Officer to handle and convert queries regarding formal and informal debt management options.They are looking for an enthusiastic, efficient, and results-driven person to lead by example.Key responsibilities in the role include:- Sales...

  • Customer Hardship Support Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeDiversity Full time $70,000 - $110,000

    About the Role">We are seeking a dedicated professional to join our team and help customers who are experiencing financial hardship.">This role involves working closely with customers to understand their situation and finding solutions within our Financial Assistance framework.">Key characteristics of the ideal candidate include being efficient, caring, and...

  • Case Worker

    2 weeks ago

    Brisbane, Queensland, Australia Employment Plus Au Full time

    Number of Positions Available:1- Start your career with The Salvation Army today- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.- ABOUT US- The Salvation Army is one of Australia's largest and...

  • Case Worker

    2 weeks ago

    Brisbane, Queensland, Australia Employment Plus Au Full time

    Number of Positions Available:1- Start your career with The Salvation Army today- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.- ABOUT US- The Salvation Army is one of Australia's largest and...

  • Customers Officer/Case Manager

    2 weeks ago

    Brisbane, Queensland, Australia Momenta Group Full time

    **Location**: Brisbane CBD - Hybrid role.- **Rate**: $43.71 p/h incl. Super- **Work Pattern**: Working on a roster between 8am-6pm hours- **Start Dates**: January 2025- **Duration**: Permanent**We are looking to connect with experienced Customer Service professionals who are interested in being part of a high-performing, customer-focused and passionate...

  • Leading Financial Assistance Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $150,000 - $190,000

    **Financial Assistance Leadership Role**As a seasoned leader, you will guide our team in delivering exceptional financial assistance to customers.We are seeking a strong operational and change management professional with experience in hardship and collections. Your ability to coach and mentor leaders will drive customer outcomes and ensure compliance with...