Customer Hardship Support Specialist

Job Overview:We are seeking a skilled Collections Specialist to deliver exceptional customer service in managing financial and personal hardship cases. As a key member of our team, you will play a critical role in providing empathetic and effective assistance to vulnerable customers.Main Responsibilities:Handle customer inquiries regarding payment...

Leadership Opportunity in Financial AssistanceWe are seeking a seasoned leader to guide our team of specialists who support customers across various channels. The successful candidate will be at the helm of our hardship function, driving strategic uplift programs and shaping how we deliver support to customers experiencing financial difficulty.A key...

Salary between $55k - $60K plus Super- Based in Southport - Employee Benefits- Great company culture and flexibilityGrowing Finance company is looking for a Debt Agreement Account Manager to handle soft collection calls and convert queries regarding formal and informal debt management options.Key responsibilities in the role include:- Handling enquiries for...

$60K plus Super (Negotiable)- Southport- Growing Finannce CompanyGrowing Finance company is looking for a Hardship Loans Officer to handle and convert queries regarding formal and informal debt management options.They are looking for an enthusiastic, efficient, and results-driven person to lead by example.Key responsibilities in the role include:- Sales...

Customer Service Specialist RoleWe are seeking an experienced and skilled professional to join our customer-facing team in a Customer Service Specialist role. This position requires someone who is passionate about delivering exceptional service and support to clients' customers.This is a unique opportunity to work in a fast-paced environment, managing...

**Financial Assistance Leadership Role**As a seasoned leader, you will guide our team in delivering exceptional financial assistance to customers.We are seeking a strong operational and change management professional with experience in hardship and collections. Your ability to coach and mentor leaders will drive customer outcomes and ensure compliance with...

**About the Role**As an assessor you will encompass good credit assessment strategies whilst at the same time ensuring the customers circumstances are at the forefront of every interaction and decision. You will work with our customers to understand their circumstances and provide options within out Financial Assistance framework, ensuring you adhere to our...

About UsAbout the Role Daily follow up contacts with customers in financial hardship, both verbally or in writing Receipt and input Hardship requests into Hardship Database and source system Maintain hardship data integrity and requirements Hardship Correspondence by Email / Letters and documentation (as required) Monthly archiving of work Management of...

Key Role for Sales and Customer ServiceWe are looking for compassionate individuals who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding career.Support sales operations and provide an inspiring customer experience for our team and community members.Assist with retail sales, collections, and...

Job Title: Senior Leadership OpportunityThis leadership role presents a pivotal opportunity to guide a team of leaders and specialists who support customers across various brands and channels, particularly during challenging moments.As the leader of our hardship function, you will drive strategic uplift programs, embed regulatory compliance in customer...