Customers Officer/Case Manager

2 weeks ago

Brisbane, Queensland, Australia Momenta Group Full time

**Location**: Brisbane CBD - Hybrid role.
- **Rate**: $43.71 p/h incl. Super
- **Work Pattern**: Working on a roster between 8am-6pm hours
- **Start Dates**: January 2025
- **Duration**: Permanent

**We are looking to connect with experienced Customer Service professionals who are interested in being part of a high-performing, customer-focused and passionate culture to build simpler, relationships and assist our client's customers.**:
If you are looking to get into the Banking industry with excellent career growth and opportunities, this could be the role for you.

**About the role**:
The roles are 12-month contract roles with the view to going permanent, working within a fast-paced environment, and managing complex calls, both inbound and outbound.

As a Collections or Hardship Officer, you will ensure that you work with customers to reduce account arrears and try to ensure credit losses are minimised by providing professional solution-driven collection activities while building and maintaining positive relationships with customers.
- **Location**: Full-time in the office (Brisbane CBD) for the 8-week training period and then will move to a Hybrid model.
- **Rate**: $43.71 p/h incl. Super
- **Work Pattern**: Full time - Monday to Friday - **Working on a roster between 8am-6pm hours.**:

- **Start Dates**: ASAP
- **Duration**: 12-month contract - View to go permanent at any time within the 12 months.

**Duties**:

- High-volume collection calls, assisting our client's customers who are going through financial distress.
- Engage with customers proactively and empathetically through outbound and inbound calls.
- Negotiate and agree on repayment arrangement plans with clients or their representatives.

**Skills & Experience required**:

- A background in Collections/Complaints or Hardship positions will be highly desirable.
- Proven ability to understand and empathise with customers, ensuring their concerns are addressed with sensitivity and care.
- Experience with dealing with stressful or challenging situations
- Highly organised with the ability to work as a team player.
- Dedicated and reliable.
- Exceptional communication and listening skills.

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