Leading Financial Assistance Specialist

6 days ago


Brisbane, Queensland, Australia beBeeLeadership Full time $150,000 - $190,000

**Financial Assistance Leadership Role**

As a seasoned leader, you will guide our team in delivering exceptional financial assistance to customers.

We are seeking a strong operational and change management professional with experience in hardship and collections. Your ability to coach and mentor leaders will drive customer outcomes and ensure compliance with regulatory requirements.

The successful candidate will have a natural flair for communication, building strong relationships across the business and navigating complexity with empathy and clarity.

  • Lead a team of specialists supporting customers across various brands and channels.
  • Drive strategic uplift programs, embed regulatory compliance, and shape customer support during financial difficulty.
  • Transition hardship deliverables, implement key requirements, and make a meaningful impact.

This role requires strong people-focused leadership, guiding and uplifting the team as they work with vulnerable customers. You will work closely with senior stakeholders, influence at GM level, and champion excellence, accountability, and care.

About You:

  • Seasoned leader with experience in hardship and collections.
  • Strong operational and change management background.
  • Ability to coach and mentor leaders, focusing on risk, compliance, and customer outcomes.
  • Natural communicator, building strong relationships across the business.

Our family of brands shares a goal: creating trust with customers, exploring staff potential, and believing tiny gestures can change the world.



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