Collections And Hardship Officer

1 week ago


Brisbane, Queensland, Australia Kbh Solutions Full time

Salary between $55k - $60K plus Super
- Based in Southport - Employee Benefits
- Great company culture and flexibility

Growing Finance company is looking for a Debt Agreement Account Manager to handle soft collection calls and convert queries regarding formal and informal debt management options.

Key responsibilities in the role include:

- Handling enquiries for hardship / debt management customers
- Soft Collection calls
- Assessing the eligibility and suitability of a debt agreement for our clients.
- Completing thorough consults with clients regarding financial information
- Dealing with the creditors of clients in relation to their debts
- Preparation of Debt Agreement proposals
- General administration.

Skills & Experience:

- Experience in sales of a financial product or service desired
- Ideally experience within the insolvency industry
- A working knowledge of key regulatory and compliance standards in relation to credit provision and debt collection (preferred but not essential)
- Excellent work ethic
- Be a team player as well as an ability to work autonomously
- Be target driven and strive towards reaching and exceeding KPI's
- Be empathetic while negotiating a positive outcome for the customer
- Excellent communication and interpersonal skills

This role suits someone who is committed to delivering a high level of customer service and attention to detail.



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