
Financial Solutions Specialist
1 week ago
Key Responsibilities:
- Engage in critical discussions with customers experiencing financial hardship to identify suitable solutions.
- Perform thorough hardship assessments for existing customers and provide tailored recommendations through phone interactions.
- Obtain and review necessary documentation to ensure comprehensive understanding of customer situations.
- Making informed decisions and taking actions on customer accounts, prioritizing their best interests and those of the bank.
- Ensure all customer interactions adhere to relevant legal and regulatory requirements.
- Conduct quality assurance checks on financial assistance decisions based on identified risks.
- Deliver insights, analysis, and suggestions for process improvements and credit policy enhancements.
Required Skills and Qualifications:
- Recent experience in Hardship, Debt Collection, or Banking sectors.
- Strong understanding of banking products and services.
- Thorough comprehension of consumer laws and legislations.
- Ability to work effectively as part of a team and independently.
- Strong analytical and reporting skills, with sound decision-making abilities.
- Reliability and commitment to contractual obligations.
Benefits and Opportunities:
As a valued member of our team, you will have the opportunity to grow and develop within a supportive and dynamic environment. With a focus on collaboration and continuous learning, you will be empowered to make a meaningful impact in the banking industry.
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