Career Opportunities in Family Support

4 days ago

Tweed Heads, New South Wales, Australia Enterprise & Training Company Limited Full time

About Us

Enterprise & Training Company Limited (ETC) is a leading provider of employment, training and business services.

We are innovative, progressive and committed to making a positive difference in our communities.

The Parent Pathways program focusses on guiding and supporting parents and careers of children under the age of six with their employment, educational and career journeys.

We now have a Full-Time Mentor position available for a passionate individual who are keen to help make a positive difference in people's lives.

Flexibility is required to be able to work across our offices located in the Gold Coast region.

The Role - A Day in the Life of a Mentor

You will be responsible for providing personalised mentorship to parents and carers to help them navigate their educational and career goals.

Your Key Responsibilities will include;

  • Connecting participants with resources such as childcare, housing, financial aid, and educational resources
  • Providing advice to participants with employment searches, resume and interview preparation and ensure they are aware, understand and adhere to their compliance requirements and obligations with Centrelink
  • Developing tailored action plans that address unique needs and aspirations of each participant and help participants to follow through on personalised action plans
  • Facilitating workshops and group sessions to provide additional support and foster a sense of community amongst the participants
  • Keep accurate and up to date records of appointments and client communication in accordance with Parent Pathways contractual requirements
  • Uphold and promote the Parent Pathways Program goals, contributing to its continuous improvement and success and achievement of organisational KPI's.

Criteria for Success

You should possess:

  • Demonstrated experience in mentoring, coaching, or providing support services, particularly with working parents, carers, or students
  • Excellent verbal and written communication and interpersonal skills, with the ability to connect and build rapport and trust with diverse participants
  • A high level of computer literacy and use of Microsoft Officer suites and other government programs
  • Sensitivity to and understanding of the diverse cultural backgrounds and experiences of participants
  • Familiarity with community resources and services available to parents and carers, including childcare, housing, and financial aid
  • Ability to interpret various guidelines and work within frameworks
  • Highly motivated to achieving general employment and training outcomes for participants and organisations performance and KPI goals
  • A current, clear National Police Check
  • A current Working With Children Check (QLD Blue Card)
  • A certificate IV or higher in qualification, in Employment Services and/or Community Services or similar (desirable).

Salary Package

$66,000 - $72,000 per annum + Super, plus flexible working arrangements, generous leave entitlements and opportunities for career progression.

Benefits

  • Above awards salary and competitive salaries
  • Salary packaging to increase your take home pay
  • An extra week of paid leave after 5 years of service
  • Compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO)
  • Working from home options if applicable to the role
  • Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
  • Innovative staff reward and recognition program including paid days off
  • Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
  • Discounted accommodation and travel offers
  • Access to free Employee Assistance Program for you and your family

How to Apply

Click the "Apply Now" button and upload your Resume and Cover Letter to our recruitment portal. Please specify which role you are interested in applying for.

Applications must be submitted through ETC's recruitment portal to be considered for the role. Applications close once a suitable candidate is identified.

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